JackpotMobile Privacy Policy

At JackpotMobile, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Jackpot Mobile Casino privacy policy explains how we collect, use, store and protect your information when you visit our website, register an account, or use the JackpotMobile app on your mobile device. By using JackpotMobile Casino, you agree to the practices described below.

Who We Are

Our platform is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with a registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We also operate as Grace Media Limited, registered in the United Kingdom at 61 Mosley Street, Manchester M2 3HZ. We hold a licence from the UK Gambling Commission (licence number 57869) and are licensed by the Gibraltar Gambling Commission under RGL No.125. Our gambling software operates under UK Gambling Commission licence 57869 and Gibraltar Gambling Commission RGL No.118, and we are also subject to oversight by the Gibraltar Regulatory Authority. All games available on our site are independently tested and certified by NMI, ensuring fair and transparent outcomes for every JackpotMobile login and every game session.

Information We Collect

When you register at Jackpot Mobile, apply a jackpot mobile promo code, or make a jackpotmobile deposit, we collect a range of personal information necessary to provide our services and comply with our regulatory obligations. We gather this information directly from you, automatically through your use of our services, and occasionally from third parties such as verification agencies.

• We collect your name, date of birth, address, email address and telephone number when you complete jackpotmobile register procedures
• We record your payment details, including card information and transaction history related to any jackpotmobile deposit or jackpotmobile withdrawal
• We track your gaming activity, including bets placed, games played, session length and betting patterns across slots, live casino, bingo and sports betting
• We store technical data such as your IP address, device type, browser information and log-in data whenever you use jackpot mobile login or the jackpotmobile app
• We may collect identity verification documents to confirm your age and identity in line with our licensing requirements
• We keep records of your communications with our customer support team via live chat, email or telephone

How We Use Your Data

We at JackpotMobile use your personal information for a number of legitimate purposes connected to operating our online casino responsibly and securely.

• We use your data to create and manage your account, process any jackpot mobile casino bonus code, and verify your identity before releasing withdrawals
• We use transaction data to process deposits and withdrawals, monitor for fraud, and comply with anti-money laundering regulations
• We analyse your gaming behaviour to detect signs of problem gambling and to support responsible gaming tools
• We use your contact details to send you account notifications, promotional offers, and information about new features such as jackpotmobile free spins or a jackpot mobile no deposit bonus, where you have consented to receive marketing
• We use aggregated and anonymised data to improve our website, our jackpotmobile app, and our overall gaming experience
• We retain data as required by our licensing bodies, including the UK Gambling Commission and the Gibraltar Gambling Commission

Cookies and Tracking Technologies

Our JackpotMobile website and Jackpot Mobile app use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you interact with our site. We use cookies to personalise content, measure the effectiveness of our jackpotmobile bonus offers, and improve the performance of our platform across desktop, mobile, iOS and Android devices. You can adjust your browser settings to limit or block cookies, although doing so may affect your ability to use certain features of our services, including saved jackpot mobile login credentials.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in specific circumstances necessary to run our business and meet our legal obligations.

• We share data with payment providers such as Visa, Mastercard, PayPal, Trustly, MuchBetter, AstroPay and Interac to process your jackpotmobile deposit and jackpotmobile withdrawal requests
• We share information with identity verification and fraud prevention services to confirm your eligibility to play
• We disclose data to regulatory authorities, including the UK Gambling Commission and Gibraltar Gambling Commission, when legally required
• We may share limited data with our game providers, including NetEnt, Playtech, Microgaming, Pragmatic Play, NEKTAN, NextGen, Evolution and other live casino partners, to operate games correctly
• We may share information with professional advisers, auditors and law enforcement where necessary for compliance or investigation purposes

Data Security

Here at JackpotMobile, we use industry-standard encryption and security measures to protect your personal and financial data. We restrict access to your information to authorised personnel who need it to perform their duties, and we regularly review our systems to guard against unauthorised access, alteration or loss of data. While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure, and we encourage you to use strong passwords and keep your jackpot mobile casino login details confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, in accordance with our regulatory obligations under our UK and Gibraltar licences. Financial records connected to any jackpotmobile withdrawal or deposit are typically retained for several years to satisfy anti-money laundering and audit requirements. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

You have a number of rights regarding the personal data we hold about you. We are committed to helping you exercise these rights promptly and fairly.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent to marketing communications at any time
• You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately

Restricted Jurisdictions and Location

Our services are only available to players in permitted jurisdictions under our UK and Gibraltar licences, including players in Canada who use Interac for payments. We monitor your location to ensure compliance with these restrictions, and the use of a VPN is only permitted from within Great Britain or from a jurisdiction approved under our Gibraltar licence. Any breach of these location requirements may result in the voiding of winnings above your net deposit position.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or by email, and we encourage you to review this policy periodically when using jackpotmobile casino login or accessing our services.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our customer support team by email at customersupport@thegracemedia.com or by telephone at 020 3478 1906. Our support team is available via telephone and live chat between 08:00 and 00:00 GMT/BST, and we respond to emails within 24 hours.